REFUND POLICIES

Grooming Service Refund Policy

In order to receive a full refund, Pet grooming appointments must be canceled at least 3 hours prior on the day of the grooming service.

• Cancellations made within 24 hours without rescheduling an appointment will be subject to a partial refund of 80% of the booking price.

• Cancellations made within 24 hours with a rescheduled appointment will be subject to a Rs. 200 rescheduling fee.
• In case of Any Complaints/Not Satisfied with the service, Pet Parents are eligible for 100% Refund with next 3 hours of service. if its within 6hr, 50% would be refunded.
  
  There is no refund after 24hrs of service.

Vet Consultation Refund Policy

In the event of cancellation of an appointment for a consultation at least 1(one) hour prior to the scheduled tele-consultation and home visits, any amount paid by you shall with respect to such appointment shall be refunded to your original payment method. If you do not cancel the appointment but do not attend the scheduled consultation with the veterinarian, no refunds will be made.

ThePetNest Membership Fair Usage Policy

To enhance the sustainability of ThePetNest Premium membership program for both ThePetNest and our valued service professionals, we are implementing a fair usage policy for ThePetNest Premium memberships, effective from 2nd October 2023.

• Discount Cap: ThePetNest memberships are designed for individual use. To maintain this principle, we are capping the total discount limit for a ThePetNest Premium member at 10% of the total service order value.
• Per Transaction Limit: In addition, we will introduce a per transaction limit for ThePetNest Premium. Subscribers can enjoy a maximum discount of 10% or Rs 500, whichever is lower, on the order value in a single booking.
• Non-refundable and Non-transferable: Please note that ThePetNest Premium membership plans are non-refundable and non-transferrable.

We have implemented these changes to ensure fair usage and prevent any potential misuse of the subscription program, enabling us to continue providing exceptional service to all our members. At ThePetNest, customer satisfaction is our top priority. If you have any questions about these changes, feel free to contact us at [email protected]. We will promptly respond to your queries and address any concerns you may have.