In order to receive a full refund, Pet grooming appointments must be canceled at least 3 hours prior on the day of the grooming service.
In the event of cancellation of an appointment for a consultation at least 1(one) hour prior to the scheduled tele-consultation and home visits, any amount paid by you shall with respect to such appointment shall be refunded to your original payment method. If you do not cancel the appointment but do not attend the scheduled consultation with the veterinarian, no refunds will be made.
To enhance the sustainability of ThePetNest Premium membership program for both ThePetNest and our valued service professionals, we are implementing a fair usage policy for ThePetNest Premium memberships, effective from 2nd October 2023.
We have implemented these changes to ensure fair usage and prevent any potential misuse of the subscription program, enabling us to continue providing exceptional service to all our members. At ThePetNest, customer satisfaction is our top priority. If you have any questions about these changes, feel free to contact us at [email protected]. We will promptly respond to your queries and address any concerns you may have.